Working Session Terms

The 90-minute working session

The standard working session is a focused 90-minute Prompt Compass session for an owner, self-employed person or small 1-2 person group. The published price is £180 and includes the session plus a written action plan.

Three-hour and half-day team sessions are separately scoped and quoted. No team session is confirmed until the scope, price, date and delivery arrangements have been agreed in writing.

Booking and payment

A booking is confirmed only when Prompt Compass has agreed the date and scope in writing and any required payment has been successfully received. The standard 90-minute session is intended to be paid in full at booking.

Prompt Compass will provide the key booking information, including the service, total price, agreed date or scheduling arrangement and these terms, before the customer becomes bound to pay.

What the customer should provide

Please bring only the information reasonably needed for the agreed task. Do not provide confidential customer, employee or commercially sensitive information unless there is a clear and appropriate basis for using it in the agreed tool and session.

The customer remains responsible for checking important facts, decisions, commitments and outgoing work before relying on or sending it.

Consumer cancellation rights

If you book as a consumer rather than wholly for business purposes, you will normally have a 14-day cancellation period for a distance service contract, beginning after the contract is made, unless an exception applies.

If you ask Prompt Compass to start or fully provide the service during that cancellation period, we will obtain the required express request before starting. Where the law requires it, we will also obtain your acknowledgement about the effect of full performance on the right to cancel.

If a consumer validly cancels after expressly requesting that part of the service be supplied during the cancellation period, a proportionate amount may be payable for the service supplied up to cancellation where the law permits. Prompt Compass does not apply a blanket automatic forfeiture of the full £180 simply because a cancellation occurs.

Rescheduling and cancellation

If you need to cancel or reschedule, contact hello@promptcompass.co.uk as soon as possible. Any additional non-statutory cancellation or rescheduling condition that applies to a particular booking will be shown before that booking is confirmed and will not override statutory rights.

If Prompt Compass has to cancel a confirmed session, we will offer a reasonable alternative date or refund the affected session payment.

Service standard and scope

Prompt Compass will provide the agreed service with reasonable care and skill. A working session is practical training and workflow support, not regulated legal, financial, tax, medical or other professional advice.

AI tools can produce inaccurate or incomplete output. The purpose of the session is to build a clearer, repeatable working method while keeping human judgement and checking in control.

Refunds

Where a refund is due under law or an agreed cancellation, Prompt Compass will process it using an appropriate method without unnecessary delay. Any provider processing time is outside Prompt Compass's direct control.

Privacy

Booking, enquiry and session information is handled in accordance with the Prompt Compass Privacy Notice.

Contact

Questions about a booking, cancellation or these terms can be sent to hello@promptcompass.co.uk.

Prepared for the Prompt Compass working-session offer. Last reviewed: 22 September 2026.